1. Who We Are

Mos Tow Fast (“Company,” “we,” “our,” or “us”) provides vehicle-towing, roadside assistance, and related services through the website https://mostowfast.com (the “Site”) and any mobile applications, call centers, or in-person interactions (collectively, the “Services”). This Privacy Policy explains how we collect, use, disclose, and protect your information and the choices you have.

Not legal advice. This Policy is designed to meet common U.S. state privacy statutes (e.g., CCPA/CPRA, VCDPA, CPA, CTDPA, UCPA, Florida DBR) and key international standards such as the EU GDPR and UK GDPR. Because privacy laws evolve and vary by jurisdiction, consult qualified counsel to ensure full compliance with the laws that apply to you.

2. Information We Collect

Category	Examples	Source
Identifiers & Contact Details	Name, postal address, e-mail, phone, driver’s license, company fleet ID	Directly from you
Vehicle & Service Details	VIN, license plate, make/model, tow origin/destination, incident photos, insurance/claim numbers	Directly from you or your insurer
Payment Information	Tokenized card data, ACH, billing address (Mos Tow Fast never stores full card numbers)	Directly from you
Geolocation & Device Data	GPS coordinates, device ID, IP address, browser type, operating system, mobile carrier	Automatically via cookies/SDKs or with permission
Usage Data	Page views, clicks, referring URLs, time‑on‑page, log files, error reports	Automatically
Audio & Call Recordings	Customer‑service calls (with notice), voicemail	Directly from you
Inferences & Preferences	Service history, preferred pickup spots, marketing segments	Derived internally

We do not knowingly collect data from children under 13 and do not offer Services directed at minors.

3. How We Use Your Information

Purpose	Lawful Basis (GDPR) / Business Purpose (CCPA)
Provide, schedule, route, and complete towing jobs; verify identity; process payments	Contract performance
GPS‑based dispatch, ETA updates, and driver tracking	Legitimate interests; consent (mobile app)
Customer support, dispute resolution, claims handling	Contract performance; legal obligation
Improve Site/app performance, develop new features, debug and detect security incidents	Legitimate interests
Marketing communications (e‑mail/SMS/app push), promotions, referral programs	Consent; legitimate interests; opt‑out available
Compliance with legal obligations, court orders, law‑enforcement requests, or insurance regulations	Legal obligation
Corporate transactions (merger, acquisition, asset sale, bankruptcy)	Legitimate interests

4. Cookies & Similar Technologies

We use first‑ and third‑party cookies, pixels, and SDKs to:
• remember preferences and authentication;
• conduct analytics (e.g., Google Analytics, Microsoft Clarity);
• measure and optimize advertising campaigns.

You can adjust cookie settings through our Cookie Settings link (found in the Site footer) or your browser. Opting out may impair certain functionality.

5. How We Share Information

Recipient	Reason
Service Providers & Contractors (dispatch software, payment processors, SMS vendors, cloud hosting)	Operate core Services under written data‑processing agreements
Tow Operators & Drivers (if independent contractors)	Fulfill your tow request
Insurance Companies & Roadside‑assistance Networks	Claims processing, coverage verification
Analytics & Ad Tech Partners	Site metrics, targeted advertising (only pseudonymized or cookie data)
Government Authorities / Law Enforcement	Compliance with subpoenas, court orders, lawful requests
Business Successors	During due‑diligence or completion of a merger, acquisition, or sale

We do not sell your personal information for money. Certain cookie‑based ad disclosures may constitute “sharing” under CPRA; you may opt out via the “Do Not Share My Personal Information” link.

6. International Transfers

We are headquartered in Texas, USA. If you access the Services from outside the U.S., your data may be transferred to and processed in the United States where privacy laws may be less protective. For EU/UK residents, transfers rely on approved Standard Contractual Clauses or other appropriate safeguards.

7. Retention

We keep data only as long as necessary for the purposes stated in this Policy, including:
• Tow service records & invoices – 7 years (tax/audit requirements)
• GPS & telematics – 24 months (route optimization, dispute defense)
• Marketing consents – until withdrawal or 2 years of inactivity
• Call recordings – 3 years (quality assurance, legal defense)

When retention expires, data are securely deleted or anonymized.

8. Your Privacy Rights

Jurisdiction	Rights Available	How to Exercise
California (CCPA/CPRA)	Access, deletion, correction, portability, opt‑out of sale/share, limit sensitive info, non‑discrimination	Submit request via privacy@mostowfast.com
Virginia, Colorado, Connecticut, Utah, Florida	Access, deletion, correction, portability, opt‑out of targeted ads	Same as above
EU/UK (GDPR)	Access, rectification, erasure, restriction, portability, object, withdraw consent, lodge complaint with supervisory authority	E‑mail privacy@mostowfast.com
Canada (PIPEDA)	Access, correction, withdraw consent	Same as above

We will verify your identity (and, if applicable, that of an authorized agent) before fulfilling a request. If we deny your request, you may appeal by following instructions in our response.

9. Security

We employ technical and organizational measures—TLS encryption, role‑based access controls, vulnerability scanning, and staff training—to protect data. No system is 100% secure, so we encourage you to use unique passwords and notify us immediately of any suspected unauthorized activity.

10. Third‑Party Links

Our Site may link to third‑party sites (e.g., payment gateways, insurance portals). This Policy does not govern those sites; review their privacy statements before providing data.

11. Changes to This Policy

We may update this Policy periodically. Material changes will be posted on the Site with a revised effective date and, where legally required, we will obtain your consent.

12. Contact Us

If you have questions, concerns, or wish to exercise a privacy right, contact:
• E‑mail: privacy@mostowfast.com
• Mail: Mos Tow Fast, Attn: Privacy Office, 301 Rose Ln, Frisco, TX 75034, USA

13. Accessibility

This Privacy Policy is available in alternative formats upon request for individuals with disabilities. Please contact us using the details above.

Thank you for trusting Mos Tow Fast with your information.